Rapid response in times of disruption

Supporting workers in hospitality affected by COVID-19

Many industries have been affected by the COVID-19 pandemic, but perhaps none more so than the hospitality and tourism sector.

As part of the Future Skills Centre (FSC) consortium, Blueprint is contributing to the Rapid Response in Times of Disruption project designed to help workers and employers in this hard-hit industry. Blueprint’s team is leading efforts to generate evidence and develop insights that will inform rapid-response interventions for tourism and hospitality workers whose jobs have been affected by the pandemic.

The FSC consortium is partnering with the Ontario Tourism Education Corporation (OTEC) — Ontario’s leader in workforce innovation for the tourism and hospitality industry — and an alliance of stakeholders including the Tourism Industry Association of Ontario, the Ontario Restaurant Hotel and Motel Association, the Hospitality Workers Training Centre, Tourism HR Canada and Tourism SkillsNet Ontario.

Together, project partners are working to connect with displaced workers, map their skills and training needs, and launch prototypes of new training and job-matching services. OTEC and its partners will draw on their industry experience to engage displaced workers, businesses and service-delivery organizations to participate in the research. FSC and its consortium partners — Blueprint, Toronto Metropolitan University’s Magnet and the Conference Board of Canada — will provide additional expertise.

Blueprint is designing data collection tools to learn about the skills and backgrounds of displaced workers, the challenges they face and their preference for training opportunities. We will use our innovative human-centred design approach to uncover the needs of displaced workers and employers to inform the design of a service-delivery platform and recovery-planning processes. Once initiatives are up and running, a rapid-cycle evaluation strategy will allow us to use up-to-date evidence to guide the continuous improvement of project prototypes.

Learn more about how we are using data and evidence to support this project here.

Many industries have been affected by the COVID-19 pandemic, but perhaps none more so than the hospitality and tourism sector.

As part of the Future Skills Centre (FSC) consortium, Blueprint is contributing to the Rapid Response in Times of Disruption project designed to help workers and employers in this hard-hit industry. Blueprint’s team is leading efforts to generate evidence and develop insights that will inform rapid-response interventions for tourism and hospitality workers whose jobs have been affected by the pandemic.

The FSC consortium is partnering with the Ontario Tourism Education Corporation (OTEC) — Ontario’s leader in workforce innovation for the tourism and hospitality industry — and an alliance of stakeholders including the Tourism Industry Association of Ontario, the Ontario Restaurant Hotel and Motel Association, the Hospitality Workers Training Centre, Tourism HR Canada and Tourism SkillsNet Ontario.

Together, project partners are working to connect with displaced workers, map their skills and training needs, and launch prototypes of new training and job-matching services. OTEC and its partners will draw on their industry experience to engage displaced workers, businesses and service-delivery organizations to participate in the research. FSC and its consortium partners — Blueprint, Toronto Metropolitan University’s Magnet and the Conference Board of Canada — will provide additional expertise.

Blueprint is designing data collection tools to learn about the skills and backgrounds of displaced workers, the challenges they face and their preference for training opportunities. We will use our innovative human-centred design approach to uncover the needs of displaced workers and employers to inform the design of a service-delivery platform and recovery-planning processes. Once initiatives are up and running, a rapid-cycle evaluation strategy will allow us to use up-to-date evidence to guide the continuous improvement of project prototypes.

Learn more about how we are using data and evidence to support this project here.

Want to learn more? Read all nine research papers for a wide range of ideas to strengthen career guidance:

August 1, 2022

Responsive Career Pathways Research Brief: Guiding Careers for the Future

The Responsive Career Pathways Research Brief consolidates key findings from our past 9 research papers in partnership with the Future Skills Centre. In this brief, we outline key innovation challenges and opportunities for career guidance services in Canada, and highlight common barriers to accessing these services.

English ReportFrench Report
November 25, 2021

Breaking Down Barriers to Career Development

Career guidance systems could be designed with a whole-of-person lens. This paper considers promising practices in breaking down barriers to career guidance for Canadians.

English ReportFrench Report
November 22, 2021

Navigating Canada’s Messy Education and Training Marketplace for Career-Focused Learning

Adult learners have to navigate an increasingly diverse, fragmented and complex education and training marketplace. This paper assesses options helping Canadian learners navigate their education and learning choices.

English ReportFrench Report
November 19, 2021

Diversity, Equity and Inclusion in Responsive Career Pathways

The path to accessing career guidance is challenging for racialized people, women and newcomers to Canada. This paper offers opportunities to strengthen our publicly-funded employment systems to effectively address labour market inequity.

English ReportFrench Report
November 17, 2021

The Role of Employers in Responsive Career Pathways

Employers are critical in establishing more responsive career pathways for Canadians. This paper outlines some of the challenges and opportunities employers are facing related to the future of work and skills.

English ReportFrench Report
November 17, 2021

The Career Development Profession in Canada and the Emergence of Online/Multi-Modal Practice Delivery

Career development practitioners have a critical role to play in helping Canadians prepare for the future of work. This paper tackles questions about the role of career development practitioners and the evolution of their practice.

English ReportFrench Report
November 17, 2021

Applying Behavioural Insights to Career Guidance

Offering forward-looking, customized, high-quality and accessible career guidance to a wide range of Canadians is possible. This paper identifies behavioural and motivational barriers to accessing career guidance and offers a promising path ahead.

English ReportFrench Report
November 17, 2021

Use of Technology and Tools in Responsive Career Pathways

The role and use of technologies that help individuals and career practitioners navigate career pathways are rapidly evolving. This paper outlines potential ways responsive career pathways can be enabled by technology.

English ReportFrench Report
November 16, 2021

Glossary of Terms

This document provides consistent definitions for the terms that are applied across all of the research papers for the Responsive Career Pathways initiative.

English ReportFrench Report
November 16, 2021

A Roadmap for Change: Building Responsive Career Pathways in a Post-Pandemic World

This paper offers considerations for strengthening and aligning our careers and employment systems to better serve Canadians across their career trajectory.

English ReportFrench Report
November 15, 2021

Labour Market Information in Responsive Career Pathways

Finding ways to make labour market information accessible and useful for service providers and individuals is key for creating more responsive career pathways.

English ReportFrench Report

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